FREQUENTLY ASKED QUESTIONS

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER? 

YOU CAN SHOP AT SHADZ WITHOUT CREATING AN ACCOUNT.
HOWEVER, REGISTER WITH US AND YOU'LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:

• TRACK YOUR ORDERS AND REVIEW PAST PURCHASES
• REQUEST A RETURN DIRECTLY FROM YOUR ACCOUNT
• ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST
• PREVIEW OUR NEW COLLECTIONS
• SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

WHAT ARE YOUR SHIPPING METHODS AND COSTS?

WE OFFER FREE GROUND SHIPPING VIA UNITED STATES POSTAL SERVICES ON ALL U.S. ORDERS.      
YOUR GROUND SHIPPING ORDER WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS. 
            

ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A USPS TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.    

        

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES? 

RETURNS

YOU MAY RETURN ANY PRODUCT ORDERED ON THE THESHADZ.COM WEBSITE FOR REFUND OR EXCHANGE WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN. SALE MERCHANDISE IS FINAL SALE. WE DO NOT OFFER PRICE ADJUSTMENTS ON PREVIOUSLY PURCHASED ITEMS.   

WHAT IS FORMS OF PAYMENT ARE ACCEPTED ONLINE?

AMERICAN EXPRESS, MASTERCARD, VISA, PAYPAL, AMAZON PAY, APPLE PAY.

HOW CAN I CHECK THE STATUS OF MY ORDER?

IF YOU HAVE REGISTERED, YOU CAN FOLLOW THE PROGRESS OF YOUR DELIVERY BY SIGNING INTO YOUR ACCOUNT AND SELECTING MY ACCOUNT FOLLOWED BY ORDER STATUS.

IF YOU CHECKED OUT AS A GUEST, YOU WILL FIND YOUR TRACKING CODE ON THE EMAIL THAT YOU USED DURING CHECKOUT.